This Refund Policy explains how refunds are handled for purchases made on hurry-up-and-buy.com.
By purchasing a digital product, software, downloadable file, script, plugin, template, online service or other digital content from our Website, you agree to this Refund Policy.
1. Digital Products
We sell digital products and/or provide access to online digital services.
Digital products may include, but are not limited to:
- Software;
- Applications;
- Scripts;
- Plugins;
- Templates;
- Downloadable files;
- Documentation;
- Digital tools;
- Access to online services;
- Other digital content.
Because our products are digital and access is usually provided immediately after purchase, all sales are generally final once the product has been delivered, downloaded, accessed, activated or used.
2. No Refunds After Digital Delivery
Due to the nature of digital products, we generally do not provide refunds after:
- A download link has been provided;
- The file has been downloaded;
- Access to the product has been granted;
- A license key, activation code or access code has been issued;
- The user has accessed an online service or dashboard;
- The product has been used.
This policy exists because digital products cannot be physically returned after delivery.
3. When a Refund May Be Considered
We may review refund requests on a case-by-case basis.
A refund may be considered if:
- You were charged by mistake;
- Duplicate payment occurred;
- You paid but did not receive access to the purchased product due to a technical issue on our side;
- The purchased product was materially different from its description on the Website;
- We are unable to provide the purchased product;
- A refund is required by applicable law.
4. When a Refund May Be Refused
A refund may be refused if:
- You changed your mind after purchase;
- You purchased the wrong product by mistake;
- You did not read the product description, requirements or compatibility information before purchase;
- You already received, downloaded, accessed, activated or used the product;
- The product does not work because of your device, browser, operating system, hosting environment, third-party software, server settings or failure to follow instructions;
- The issue is caused by a third-party service, platform, API, payment provider, hosting provider or software outside our control;
- We reasonably suspect fraud, abuse, unauthorized use or misuse of the refund process.
5. Compatibility and Technical Requirements
Before purchasing, you are responsible for checking the product description, technical requirements and compatibility information.
We do not guarantee that every product will work with every device, operating system, browser, server, hosting provider, CMS, third-party plugin, API or software environment unless this is clearly stated in the product description.
6. How to Request a Refund
To request a refund, contact us at:
Email: onegoa@ya.ru
Please include:
- Your name;
- Email used for the purchase;
- Order number or payment reference, if available;
- Product name;
- Date of purchase;
- Reason for the refund request;
- Screenshots or other details, if relevant.
We may ask for additional information to verify the purchase and investigate the issue.
7. Refund Processing
If a refund is approved, it will usually be issued to the original payment method.
Refund processing times may vary depending on the payment provider, card network, bank or payment method.
Stripe notes that card refunds typically appear within several business days, but the exact timing may depend on the customer’s bank or card issuer. Stripe also states that payment processing fees from the original transaction may not be returned to the business.
8. Chargebacks and Disputes
If you have an issue with your purchase, please contact us first so we can try to resolve it.
Opening a chargeback or payment dispute without contacting us may delay the resolution process.
We reserve the right to suspend access to products or services related to disputed, reversed or fraudulent payments.
9. Subscriptions and Cancellations
We do not currently offer subscriptions or recurring billing unless this is clearly stated on the Website.
If subscriptions or recurring payments are introduced in the future, the subscription terms, billing cycle and cancellation rules will be shown before purchase.
10. Returns
Because our products are digital and delivered electronically, physical returns do not apply.
Digital products cannot be returned after delivery, download, activation or access.
11. Contact
For refund-related questions, contact us at:
Email: onegoa@ya.ru